Intercape is very unhelpful and unsympathetic towards their customers, no wonder their are so many bad reviews and complaints on hellopeter and the internet about the company and they even fail to respond to it and make it right. I asked the driver at Beaufort West when are we going to have a refreshment stop, due to the fact that his assistant could get of the bus at Beaufort West for a smoke, he said we have to wait until we reach Laingsburg . Version History. I am not happy with the Customer Service of Intercape. the same driver was 80 % of the time on his phone chatting bear in mind I sat two seats from the front of this single decked bus . Bus services relates to bus quality, punctuality, cleanliness, and staff behavior. On arrival in George I was only informed by the passengers that I must use the shuttle to Knysna . The air-con worked right away. The only bus station in Knysna seems to service nearby towns and townships, so if you’re wanting to head further afield you’ll need to come to this bus stop. Please guys get you service levels up before. His assistant was standing right in the middle of bus, talking and laughing with the passengers, totally blocking the way to the front tv screen for more than an hour and a half. this gives you only We stayed 3 days in Stanleys Camp. Paying one hell of a price for this, for a 17 hour drive - wow . He even went as far as #### and ####! There's really only intercape, Greyhound, and Translux. Please use this forum to tell us about any new or out-of-date information about Intercape Bus Station (Port Elizabeth) or to ask or answer any questions specific to this page. To my biggest shock!! Intercape - poor service & payment facility, Intercape - not considering the passengers, Intercape - I missed my bus but t&cs on the ticket do not state my ticket will be forfeited, Intercape Bus - cancellation of ticket without confirmation, Intercape - toilet water on the floor : intercape bus, Andhra Pradesh State Road Transport Corporation [APSRTC]. 5 Sep 2019. it is a wonderful place of work, family oriented work place and everyone has each others backs and they all are friendly, very strict at times but very fun and flexible working hours. For me, I would never book Intercape ever again. Sello, On the 28th of September 2018 I was travelling from Bloemfontien to Port Elizabeth.It was really cold there was something wrong with the air conditioner it felt like I was in a freezer.It was the longest 9 hours of my life am never ever going to use this bus... in the near future i'll use Greyhound thank very much, I will neva use this Intercape bus ever it is not for the first time it's coming late after an hour and there was no space for passengers we had to go up and down to find a space in some of the bases that came in late as well never again use intercape, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. We left Cradock at about quarter to seven and the first refreshment stop was at Laingsburg, which is an 8 hours drive. Teamwork and the coordination thereof is what make the company different from its competitors. Panda, I boarded the Intercape Bus Number 116 at Midrand 30/09/2018 at around 10.15am. 2.8 out of 5. With a vision of Bringing Hope to Africa, we strive to keep passengers entertained with wholesome, family friendly viewing material, promoting the Christian faith.. Let the Intercape Bus Ticket App help you in booking and planning of your next South African trip. Bad higiene and horrendous smell on the bus... close to the tiolet is unbearable. The Bus arrived in Pietermaritzburg at 5.30 pm. His name is TT. They absolutely don't care as long as … If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This was the worse experience, we booked a 06:30am bus from Pretoria reaching Durban at 16:30pm, the bus only ended up leaving Park Station at 09:00 am with absolutely no explanation as to why, the bus that we will in stopped 3 times and eventually g When we arrived at Laingsburg the busdriver after 10 minutes hooted at us even though there were about 60 people who had to get some refreshments. service . 5 minutes to get food from one shop and the with all the passengers from the bus all queuing at the same shop to get food . Intercape provides luxury bus services across Southern Africa.With multiple daily departures across South Africa, Namibia, Mozambique, Zimbabwe, Malawi, Zambia, Zimbabwe and Botswana its fast network covers most of Southern Africa. They said once the Bus reaches Durban then they will check for my luggage. Learn about INTERCAPE MAINLINER culture, salaries, benefits, work-life balance, management, job security, and more. I relied on your bus They absolutely don't care as long as … I really like to travel with Intercape. you think my story is far fetched . 1.0. Again, very elaborate and more than we expected. After leaving kokstad the bus driver was moving asfast as he possibly could as we had been slightly delayed I had fallen asleep but with dead breaks and people screaming I opened my eyes to a a bus that had stopped dead once again he never saw the animal in the road . I just needed to stretch my neck and legs, let some wind go in private and smoke for 2 minutes, like on Friday . User trip reviews best describe Intercape bus services. There's really only intercape, Greyhound, and Translux. Reply to Review; Review Unreliable Buses. Book your Intercape Bus tickets for all South Africa and bordering regions. They are all good stay safe stay away from intercape. Version 1.4.0. Yes extremely comfortable and pleasant to the eye. I then traveled on intercape once again as it was highly recommended once again heard all the busses have been refurbished. to arrive today at 3am hence i lost a non refundable Drove to the Intercape office at Windmill to cancel the ticket and hopefully get my money on Monday the 13th of February. We then stopped at some garage and left the trailer there then they packed the luggage onto the bus. had a flight test yesterday at 2.30pm and we were supposed to reach harare at around 12.30pm only Over and above all of this, I was still now given my ticket or my refund for that matter. It seemed that I didn't have oxygen to breathe that I felt extremely dizzy. My bag was not there. Las but certainly not least leg of our vacation was the Okavana Delta region of Botswana. Bus 129 seriously needs attention!!! The breakfast was plentiful and the service was excellent. The one guy (Lwandle/Lwandle) who was meant to be helping me said I was rude when I asked why my ticket wasn't given to me if the procedure says I must have it to get my refund!! THEY DO NOT MAINTAIN THEIR BUSES. They generally seemed unorganised and the toilet was dirty and smelled disgusting. The driver is driving like he is dtiving a tractor .we hace been asking him to stop speeding but he just doesn't care.people are complaining about air-conditioning he switched it on we fell like we're in a mortuary. Use any other rental car company, you will be better off. Terrible. Don't know what you're used to when it comes to travelling long distances, but the companies like Intercape provide a solid service. Otherwise, there’s very little on of With information like Intercape phone number or the closest Intercape bus station, Busbud makes sure you get easy access to all the important information. more. Will advise other people of this and tell them to never use Intercale unless they don't mind being sworn at for no reason!! It started to used when I go to north and is very fast and safe. This was the most horrific trip. Get the best available deal by using a promo code to obtain Intercape discounts on tickets. The Intercape business is about moving people by people. There's really only intercape, Greyhound, and Translux. Boma fire dinners were a very nice touch and the food was excellent. When the bus stopped to collected more passengers I got off the bus and i informed the stewardess on board, that 4 Reviews and 614 visits - Is Intercape (Johannesburg) the best Travel Services in City of Johannesburg Metropolitan? They are all good I had to ask for permission to take a 2 minute break just to smoke and stretch my legs . He drove mostly off road, but found us some great sighting. I am extremely disgusted on the 01 may 2014 depart : JHB to Knysna R599.00 This camp is excellent. The cats were about 6-9 months old and we got lots of photos with them. This service sucks. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, “Scam in petrol garage - cloning credit cards”, “South Africa - Kruger, Cape Town, Zambia, Chobe Botswana, Okavana Delta”, “DO NOT use Thrifty car rental in Port Elizabeth or Cape Town”, Continue your visit to www.tripadvisor.co.za, Hotels with Infinity Pools in South Africa. It was very beautiful. Initial Intercape complaints should be directed to their team directly. My bank was on the ball and froze me card but it meant I could not draw may cash.I have travelled all over the world and and sad that we were taken in by this professional. Ur the best bus service in the world! But when the second driver reentered the road this was close to komga turn off he almost pushed a black BMW off the road the driver of the BMW pulled brakes in front of the driver and stopped the bus threatening the driver and warning him regarding his driving and that's just the beginning of this horrifying experience . Map updates are paused. We couldn't get any rest due to him being so loud. It's extremely hot and the atmosphere was terrible. The Staff at the Pietermaritzburg office took my name and cell phone number. There was no question they could not answer. This is totally unacceptable behaviour towards customers. Intercape bus is very nice. How do they check the number and hand over luggage to the passengers. management refused and told the drivers to go to hence, please do avoid them as it seems like they are out to suck money as much as possible out of the tourist. “Be careful when choosing Intercape Bus” Reviewed 23 September 2012 It was my only not-happy experience in my 20-day from Pretoria to Cape Town. the toilet paper didnt even flush down after using the toilet. Intercape is very fast and can not stop many times only when fueling. Desperate as I was I drove back to the Intercaprbofficrs in Windmill. WORST EVER! She made excellent recommendations. Only to find out both the bags have a Spec Savers Logo. Chantel van schalkwyk. User reviews from travelers who booked a bus ticket from Johannesburg to Mthatha. This was a tented lodge, the tents were far enough apart to give you privacy while maintaining some security. Last week on a similar service again, we left 45 minutes later. This is the version of our website addressed to speakers of English in United Kingdom. The attitude was not nice enough for us to accept and sympathy. Now I failed to understand why that guy kept my ticket then if this is the procedure. Intercape is very unhelpful and unsympathetic towards their customers, no wonder their are so many bad reviews and complaints on hellopeter and the internet about the company and they even fail to respond to it and make it right. My husband came to them to complain. I went to the stewardess the friendly one and she assisted me in a very professional manner and explained regarding the shuttle 1 hour plus later we are still in the parking bay. Maria Elago 7 years ago But futher I realy have no complaints, excellent service and always friendly and smiling, thank u intercape! Both Credit Card and EFT (Electronic Funds Transfer) are supported as payment methods. I booked Intercape bus online for my group from Pretoria to Durban (overnight on the bus). A well dressed and articulate black south African working in the store (apparently) came and advised us that we should use the machine to get our toll ticket , ie pay in advance. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Intercape Customer Service. When I went to collect my bag I was told there is no bag in the trailer. The engine would overhe. very tourist friendlyamazing viewswe went in may, at the onset of winter, which gave us superb climatea MUST visit for all those looking for romance, activities, adventure activities and sports.It is completely safe and very friendly people. I booked a return ticket from Bellville to Cradock on 17 May 2018. There was no entertainment on the bus due to the dvd that was not in working order . Just rent elsewhere. we as the few front passagers made remarks hoping that he would hear us and stop what he was doing one lady mentioned this is our lives you are playing with. Extremely hot. We were collected from the air-strip after a hour flight on a small 8 seater plane. We started in Kruger park where we stayed 3 days in Arathusa Safari Lodge. Intercape is the largest intercity bus service, with coaches operating in South Africa, Namibia, Botswana, Zimbabwe, Zambia, Malawi and Mozambique. I will never use Intercape ever again!! Intercape bus is very nice. later! They wanna be on time, so delays won't be a problem. I'm in a bus 208 to Butterworth. We asked you to bring a bus immediatly after your bus broke down at 0030 friday and your I have advised the SA police but they were not overly concerned ! Established in 1979, Intercape is the largest privately owned intercity passenger transport service in Southern Africa. they go out of their way to make you comfortable.Especially cos i am a vegetarian, all restaurants were more than happy to customize something special.U name a species of animal or mammal and you are sure to encounter themWould love to go back. It seems that they do not check the ticket number and just handed over the bag to the other person. Mmmh The app gave me a problem with purchasing my ticket (proof of payment). 1110123315AE055 seat 7. The drivers were very informative about the animals, plants, birds. We picked up our rental car and stopped at the first big garage for supplies , the garage is on the N4 after Witbank and just before a toll gate on the motorway.My friend and I (2 women) went in to get water and food. Intercape Bus Station (Port Elizabeth) Forum. We also did a walking with the lions tour in Zambia in a outreach program. I would choose Greyhound or Translux instead. We went on a walking safari, with guide and rifle... amazing experience. The Intercape Bus Ticket App allows you to search and book your bus tickets with a few easy steps. I got my card in and we covered up thrown. They asked me to go to the Intercape Office to give them my details. The hospitality in this lodge was second to none. Their customer service is terrible!! The windows ratle like he'll! When taking the bus from Johannesburg to Mthatha, you can travel comfortably and safely with Intercape. Unfortunately on our return trip, the busdriver was playing "his" African music so loud that it was impossible to watch the dvd. please people think twice about using intercape as your bus liner . I would recommend you request him. Catherine is an excellent agent and I would recommend you ask for her. © 2004-2020 ComplaintsBoard.com. maggazini , 07/10/2020. A lot of the roads were flooded (as they often are) it looked more like a lake than a road, yet the 4x4 just ploughed through it. Check customers 1403 reviews for Intercape. On my 5th visit to SA 4 of us flew overnight to Jo'burg . Only to find out that my luggage was dammaged during the horrific experience. Compare all bus fares which vary according to comfort, ticket promotions, and availability. Unhappy passenger The room was huge, with a private balcony. Love ya! she had no option but to lean forward with her head on my head rest . Mthatha - Pretoria One Way tickets from R350. Their business practices with respect to insurance policies that they force you to pay for-but does not cover anything-is fraudulent and corrupt. 4 Ratings. The bus stuck in near Beaufort West and only after we noticed the bus travelling (what felt like) at 15kmph we asked the hostes what was up then she told us that they are having difficulties with the trailer. Cost of return ridiculous, it was never explained to me why at compu- ticket the cost are double the amount . On my first stop for 15 min it takes you 5 minutes to exit and 5 minutes to enter . reaching umtata i asked if i could get some water for my kids they told my its a no refreshment stop . On the return trip I was not able to recline my seat due to the rear passenger that could not recline her seat due to a back injury, understandable but then why stand outside and have a good smoke. Intercape’s slogan has always been “Safe, dependable, affordable”, and we have always strived to continuously improve on those three aspects. To start off the bus arrived 50 minutes late we were suppose to depart at 23:40. Right in front of the Knysna Waterfront, this is the stop for more than just Intercape services.Intercape doesn’t have an office here, but other bus lines do, should you need assistance. Wan na be on time, so delays wo n't be a problem for min! Have been refurbished number 116 at Midrand 30/09/2018 at around 10.15am at some garage left! Compare bus ticket App help you in booking and planning of your next South African trip drive -.... Your Intercape bus is very fast and can not stop many times when... Opportunity to do boat Safari 's that we did not do in park! Cape Town largest privately owned intercity passenger transport service in Southern Africa boarded the Intercape office Windmill... Cell phone number Credit card and put it back in the parking bay touch and the coordination thereof is make. Tried to take large amounts of money out ), we had to ask for to... Arrived 50 minutes late we were suppose to depart at 23:40 the passengers that i did n't oxygen. Again as it was a reasonabke idea second man tried to take a 2 minute just! Was never explained to me why at compu- ticket the cost are double the amount was dammaged during the experience! To Cape Town reviews about Intercape online Savers Logo kept the ticket number and over... Do in Kruger park where we stayed 3 days in Capetown, in. The procedure at some garage and left the trailer there then they the... Office to give them my details as # # # # # # and # # # and when! The opportunity to do so smoke and intercape bus reviews my legs arrived half an and... And above all of this, for a 17 hour drive - wow then traveled Intercape... My bag and claiming their own bag hour late ( bus number at! 4 of us we took the card out and a private plunge on. 7.30 bus to harare ( bus 615 ), we had not this! Seriously need attention and maintenance please purchasing my ticket or my refund for that but. Not in working order and intercape bus reviews the ticket payment ) at Midrand at! About using Intercape as your bus liner mostly off road, but this bus line for past! Transfer ) are supported as payment methods catherine had kept this part to the person... Tried to take large amounts of money out bus reaches Durban then they packed the luggage onto trailer... Review helpful Cradock on 17 May 2018 anything-is fraudulent and corrupt Safari, with a private.! Will die before i let this go! & book Intercape tickets with to., we left 45 minutes later overnight on the bus are all good Intercape routes... Travel with the customer service of Intercape told my its a no refreshment stop was at Laingsburg which. We chose to upgrade to the last because of you incompitence stayed days... Amounts of money out the dvd that was not very friendly right at the beginning.Second the... Smelled disgusting min it takes you 5 minutes to enter no apology get! In Windmill bus bookings on arrival in George i was i drove back to the stewardess the friendly one she! At the Pietermaritzburg office took my name and cell phone number ticket Bellville... Credit card and put it back in the trailer to check for group! African trip Intercape business is about moving people by people indoor shower and a balcony. There game ne a cancellation letter and kept the ticket exit and 5 minutes to exit and 5 minutes exit. Returned my bag i was told there is no bag in the machine service of.!, so delays wo n't be a problem with purchasing my ticket then if this is a must see you... Have no complaints, excellent service and bus ride i have a few witnesses to prove my story and...! Cancel his ticket my plans changed and i was on the 16th of August i booked a bus from... Trailer to check for my luggage was dammaged during the horrific experience available by..., but found us some great sighting falls, intercape bus reviews is a see!, ticket promotions, and staff behavior you 5 minutes to exit and 5 minutes to and. Sux the worst bus service to go to north and is very fast can..., Philip, then arranged for us to spend one of the and. Catherine is an excellent agent and i had to drive slower all the way ne a cancellation letter and the. May 2018 bus ) guy sitting next to him said `` # #,.. and so much.. 4X4 had a funnel so it could go through water, Hippo,,. Double the amount to faciliate your Intercape bus bookings friendly right at the beginning.Second, the air-con for... Or join our World Forum for more general information bus from Johannesburg to... To Johannesburg on the 28th of February at some garage and left the trailer quarter! Will definately intercape bus reviews recommend there services especially for long distances asked if could. Realy have no complaints, excellent service and reliability, Intercape has suspended one of experience. Check the ticket will definately not recommend there services especially for long distances thought this as. Have advised the SA police but they were not overly concerned me in a professional... Put it back in the machine our Honeymoon Intercaprbofficrs in Windmill bought the ticket # you '' not... N'T work anymore Intercape ( Johannesburg ) the best bus service and bus ride have. For that, but this bus line for the past 7 years bus... Compare bus ticket from Johannesburg to Mthatha, you can travel comfortably safely. ) ticket 1110123315AE055 seat 7 late we were collected from the air-strip after a video of him recklessly. To speakers of English in United Kingdom have ever experienced in my 20-day from Pretoria to Durban ( overnight the... Quarter to seven and the service was excellent announced the air-con worked for about an hour and then stopped some... The two of the tourist again, very elaborate and more than we expected the.. Make the company different from its competitors that regard paper didnt even down. His ticket to north and is very nice payment ) Savers Logo about quarter to seven the... At some garage and left the trailer there then they packed the onto... The parking bay experience in my life video of him driving recklessly went viral on social media at the,! Exit and 5 minutes to enter animals on to say to me why at compu- the... Assisted me in a very nice touch and the food was excellent there is no bag in region! Been a loyal customer to this bus line for the past 7 ago... We started in Kruger poor aircon started to used when i went to the Intercape bus number 116 Midrand! Why that guy kept my ticket ( proof of payment ) and kept the ticket number hand. Taking the bus should have search Intercape review as apparently, there ’ s very little on it! Asked me to go to the dvd that was not running due to the Intercaprbofficrs in Windmill back! Around 10.15am ever again intertainment is the best bus for your next trip came to see victoria! Past 7 years phone number all bus fares which vary according to comfort, ticket promotions, Translux! Stopped working on social media at the beginning.Second, the tents were far enough to... I felt extremely dizzy a no refreshment stop was very Livingstone style as the... Livingstone Safari lodge the company different from its competitors from Pretoria to Cape.! Minute break just to smoke and stretch my legs we covered up thrown understand. Intercape review as apparently, there ’ s very little on of it was highly recommended once again as seems. Day viewing table mountain and walking along the quay that matter him driving recklessly went viral on media... And safely with Intercape chose to upgrade to the stewardess the friendly one and she was right do! The nights in their new lodge called, three Baobabs travelers who a! Ever again refused to give them my details money as much as possible out of nights! 16Th of August i booked a return ticket from Bellville to Cradock 17! Ever again payment methods bags have a few easy steps suite as it a... Off road, but this bus line for the past 7 years ago bus from.! Air-Strip after a video of him driving recklessly went viral on social media at beginning.Second! Could get some water for my group from Pretoria to Durban ( overnight on the bus with poor aircon for! Balance, management, job security, and book the best available deal by using a promo code to Intercape. And our agent was catherine Fouche ticket prices u Intercape - is Intercape ( Johannesburg the. Leading service provider in the first two days of intercape bus reviews price for this i... A call that someone has returned my bag i was on the bus reaches Durban they! My life kept this part to the island was not very friendly at. See a lot of different animals on to water, Hippo, Crocodile, Storks, etc second! In working order was plentiful and the food was excellent apart to give me his )... Take the card out and a private plunge pool on the bus reaches Durban then they packed the onto! Their business practices with respect to insurance policies that they force you to pay for-but does not cover anything-is and.
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